Ticket delivery

1. Method of delivery

Tickets are delivered electronically, immediately after payment is confirmed, with no delivery charge:

• on screen, on the order page, which opens automatically after payment and from which each ticket can be downloaded;
• by email, to the address given in the order: each ticket as a separate image, together with the invoice in PDF format and the link to the order page.

The order page can be accessed at any time from the link received by email, to view or download the tickets.

2. Delivery time

Tickets are displayed immediately after payment is confirmed. The email is sent at the same moment and usually arrives within a few minutes. If it has not been received within one hour, we recommend checking the Spam, Promotions or Junk folders.

3. Resending tickets

If the email has not been received or the address was entered incorrectly, the tickets are resent on request, including to a different email address. The request is made by email to office@perlainvest.ro or by telephone on 0724 538 928, stating the name and the order code or, if the code is not known, the date of the order and the amount paid.

Tickets are resent after it has been verified that the request comes from the person who placed the order.

4. Keeping tickets

The QR code serves as the ticket. Tickets must be kept until all rides have been taken and must not be made public, as a ride is deemed to have been taken when the code is scanned. The rules of use are set out in the document Terms and conditions.